Homeowner Resources

What to expect from your Energy Assessor?

ecmk is a leading Government approved accreditation body for energy professionals. All energy assessors must be accredited, proving that they are fully qualified to carry out domestic or commercial property assessments. We provide accreditation under the following specialisms – Domestic, Non-Domestic, Display Energy Certificates (for public buildings), Retrofit and Legionella Risk Assessments.

When using ecmk accredited energy assessors, you’ll have the assurance that they are:

  • Fully trained, qualified and verified to carry out work in your home
  • Equipped with access to the latest software to carry out assessments
  • Backed with support and expertise from their accreditation scheme
  • Compliant and working to the latest regulations and industry standards
  • Audited by their accreditation scheme to check competence of their work

EPCs

An Energy Performance Certificate (EPC) is required for properties when constructed, sold or let. The EPC provides details on the energy performance of the property and what you can do to improve it.

Find out more

Need to make a complaint?

All of our members sign up to a strict code of conduct, however if you have reason to complain about an ecmk Energy Assessor, should you not be satisfied with the results of your energy assessment or with the persons conduct, you can make an official complaint to ecmk.

Any complaint that you make is free of charge to you and will not affect your statutory rights. We have a formal complaints procedure that you will need to follow.

Complaints process

Step 1

Write to ecmk, by letter or email, at the address shown above – or you can telephone us on 0333 123 1418 and speak to the Scheme Manager. We will acknowledge receipt of the complaint within two working days and give you a reference number.

Step 2

Our Scheme Manager will then investigate the complaint with all relevant parties and respond to you with the results of the investigation, in writing, as soon as possible.

Step 3

If you are not satisfied by the response, you may write to ecmk’s General Manager, who will look into the initial investigation and response and respond to you with his findings, in writing, within five working days.

Step 4

If you are still not satisfied that your complaint has been dealt with fully, you may ask for the matter to be referred to an Independent Appeals Panel, comprising three senior professionals from the built environment industry, nominated by ecmk. These will be independent of ecmk, the Energy Assessor and yourself.

You will have the right to nominate one alternative member of the Independent Appeals Panel to replace one nominated by ecmk, provided the nominee is also independent of all parties and agreed by ecmk.

Step 5

The Independent Appeals Panel will consider whether or not the complaint has been dealt with in accordance with ecmk’s formal complaints procedure and will report back to ecmk within fifteen working days. If any further action is recommended by the Independent Appeals Panel, we will complete it and report back to you within a further five working days.

Where to address your complaint

At any point in the complaints process you will be able to contact ecmk’s Scheme Manager to discuss the progress of the complaint.

Written complaints should be addressed to:

The Scheme Manager, ecmk Ltd, Fore 2, 2 Huskisson Way, Shirley, Solihull, B90 4SS

Alternatively email support@ecmklive.local or call us on 0333 123 1418.

Verify a member

When you appoint an Energy Assessor to do an EPC or any other type of energy assessment you may want to check they are a legitimate person. To confirm if they are a current member of the ecmk scheme, please call us on 0333 123 1418 or email support@ecmklive.local and we’d be happy to verify this.

Useful sites for homeowners

Here are some useful external websites to help you navigate energy performance certificates and property energy efficiency.

Energy Saving Trust (energy efficiency solutions)
Department for Levelling Up, Housing & Communities
Selling or Renting – Energy Performance Certificates
Solutions and support towards Net Zero
Network of accredited energy assessors